Terms & Conditions

Video/telephone/online appointments

  • All appointments must be paid for at the time of booking
  • Please ensure you have good wifi or reception for the time of your appointment
  • If you need to cancel your appointment, you must try to give at least 24 hours notice
  • If I am unable to treat due to emergency, illness or due to COVID-19 track & trace/exposure or signs of infection, your appointment wil be cancelled and re-scheduled once I am able to treat clients
  • Any appointment that has been cancelled will be re-booked as soon as possible

In person treatments

  • PLEASE READ before booking – and download if you want a copy
  • All appointments must be paid for at the time of booking
  • Any cancellations will be re-booked at the earliest possible option
  • Cancellations, due to sudden ill health, emergencies or due to COVID-19: if you have been told to self-isolate by the track & trace system, suspect you have been exposed to the virus, or you are showing signs of infection, there will be no cancellation fee. Your appointment will be re-booked once you are able to safely visit
  • If I am unable to treat due to emergency, illness or due to COVID-19 track & trace/exposure or signs of infection, your appointment wil be cancelled and re-scheduled once I am able to treat clients
  • Obviously there are sometimes extenuating circumstances, and these will be taken into account on an individual basis